We can confirm that our engineers have now repaired the damaged fibre, and full service should be restored. If you are still experiencing any issues, please try rebooting your equipment by unplugging it for 30 seconds before reconnecting. If the problem continues, please contact our Customer Service team on 01983 242424, who will be happy to assist. Thank you for your patience. Best wishes, Customer Service Team

Due to the extent of the damage caused, we regret that we will be unable to complete repairs to the cabinet this evening. Our engineers will be attending in the morning to carry out further work, and we will provide updates as soon as these are available. Please accept our sincere apologies for the inconvenience this has caused. We appreciate your patience and would like to reassure you that we are doing everything we can to restore your service as quickly as possible. Best wishes, Customer Service Team Customer Service Team