Following the earlier local power supply fault, mains power has now been fully restored to the network equipment serving the Newport area.

All affected services should be operating normally. If you are still experiencing any issues with your connection, please try rebooting your WightFibre Hub.

Our teams will continue to monitor the network to ensure services remain stable following the restoration of mains power.

We apologise for the disruption this has caused and thank you for your patience whilst we've been working on restoring service.

WightFibre Customer Service Team.

We have now secured a generator and our engineers are on site setting it up to restore power to the affected network equipment.

We expect affected broadband services to begin restoring shortly once the generator has been connected and tested. Our teams will continue to monitor the situation closely until normal mains power is restored.

Our engineers have identified that this outage is being caused by a mains power fault in the local area. SSE are currently investigating the issue and working to restore power as quickly as possible.

To help minimise disruption, we are actively exploring alternative options to restore service sooner, including arranging temporary generator power for the affected network equipment.

Services will remain unavailable for affected customers until power is restored or a temporary solution can be implemented. We will continue to provide updates as soon as we receive further information.