WightFibre - Service Disruption – Connectivity Issues 01/05/2026 – Incident details

No known issues

Service Disruption – Connectivity Issues 01/05/2026

Resolved
Partial outage
Started about 2 months agoLasted 37 minutes

Affected

Internet

Partial outage from 8:10 PM to 8:47 PM

Apse Heath area

Partial outage from 8:10 PM to 8:47 PM

Bembridge area

Partial outage from 8:10 PM to 8:47 PM

Brading area

Partial outage from 8:10 PM to 8:47 PM

Brighstone area

Partial outage from 8:10 PM to 8:47 PM

Cowes area

Partial outage from 8:10 PM to 8:47 PM

Updates
  • Update
    Update

    The incident has been resolved

  • Investigating
    Investigating

    We’re currently aware that some customers may be experiencing issues with their service. Our engineers are investigating the cause and are working to restore full service as quickly as possible. At this time, we are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for bearing with us while we look into this. Time and Date of Issue: 📅 Thursday, 30 April 2026 ⏰ 21:14 Thank you for your patience and understanding while we investigate this issue. Best Regards, WightFibre Customer Service Team Service Update – Issue Resolved ✅ The service issue affecting some customers earlier today has now been resolved. Our teams identified the problem and took steps to restore normal service as quickly as possible. We will continue to monitor the network to ensure everything remains stable. No further action is required from customers. Time and Date of Resolution: 📅 Thursday, 30 April 2026 ⏰ 21:46 Thank you for your patience and understanding while we resolved this issue. Best Regards, WightFibre Customer Service Team