Our Network Status Page gives you a quick and easy way to see how our services
are performing across the Island. Here you’ll find real-time updates on
broadband, phone and TV services, along with information about any known
issues or planned maintenance. It’s the fastest way to check whether a problem
you’re experiencing is already being investigated by our team.
If you’re having trouble but nothing is showing on the Status Page, we’re here
to help. You can
log a case through the My Account Portal or call our friendly Customer
Service team on 01983 242424.
Customer Service Opening Times:
Monday to Friday: 8am – 8pm
Weekends & Bank Holidays: 10am – 6pm
Godshill Service Outage – Unplanned Network Issue 🚧⚠️
Our Networks Team have confirmed the optics have been replaced and service is restoring.
If your connection has not returned, please in the first instance power off your equipment and powering it back on again.
If issue still persists please contact the Customer Service Team on 01983 242424 or via help@wightfibre.com.
We are sorry for any inconveince this may have caused and thank you for your patience while we worked on this.
Best Regards,
WightFibre Customer Service Team
Update
UTC
Update
UTC
This has been identified as an optic failure.
Engineers will heading to site to replace the optics at both ends.
Will update accordingly.
Thank you for your patience.
Investigating
UTC
Investigating
UTC
We are currently investigating an unexpected issue affecting our network in the Godshill area.
As a result, some customers connected in this location may be experiencing a loss of service at the moment.
Our engineers are actively working to identify the cause and restore services as quickly and safely as possible.
We understand how disruptive this can be and want to reassure you that resolving this issue is our top priority. 🧑🔧🔍
No action is needed from you at this time. Your service will return automatically once the issue has been resolved.
We will continue to monitor the situation closely and provide updates as soon as more information becomes available.
Thank you for your patience and understanding while we work to restore your service.
Best Regards,
WightFibre Customer Service Team