WightFibre - Power Outage Affecting Some Customers ⚠️🔋 – Incident details

No known issues

Power Outage Affecting Some Customers ⚠️🔋

Resolved
Degraded performance
Started about 1 month agoLasted 29 minutes

Affected

Internet

Degraded performance from 3:07 PM to 3:37 PM

Newport area

Degraded performance from 3:07 PM to 3:37 PM

Updates
  • Resolved
    UTC
    Resolved

    SSE have now confirmed this has been and power has been restored.

  • Investigating
    UTC
    Investigating

    We are currently aware of a power outage affecting the local area, which has impacted network equipment serving some customers connected through parts of our Newport network.

    Our monitoring systems indicate that the affected equipment is currently operating on battery backup power, and we have received notifications from the local electricity provider confirming a significant power outage affecting approximately 2,000 customers.

    Some business and residential customers in the area may be experiencing a loss of service or intermittent connectivity while this power issue remains ongoing. Our engineers are actively monitoring the situation and will continue to provide updates as further information becomes available. 🧑‍🔧📡