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Important Information for WightFibre TV Customers
Freely is currently investigating an issue affecting all Freely TV devices, including the WightFibre TV PLEIO box.
Customers may experience:
Black screens on some channels
Channel streaming errors (including ETV6056)
Certain channels failing to load correctly
Current Advice from Freely:
Whilst Freely works on a permanent fix, customers are advised to:
- Continue watching live TV channels through the TV Guide where possible.
- BBC channels and BBC iPlayer can continue to be used as normal.
- Other streaming apps that are not part of the Freely platform, such as Netflix, Prime Video, Disney+ and YouTube, can continue to be used as normal.
- Avoid using the Restart feature on Freely channels where possible.
- Avoid using Freely player apps, including:
ITVX
Channel 4
My5
Freely has advised that using these services may cause the issue to reoccur.
We're continuing to work closely with our partners and will provide further updates as soon as a permanent fix becomes available.
We apologise for the inconvenience and thank you for your patience.
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We are aware of an issue affecting some customers using Freely, where certain channels may display a black screen or error code ETV6056.
Freely has confirmed that the issue is linked to a recent update to Microsoft's PlayReady DRM system, which has impacted a small number of device types and chipsets. Their team is continuing to work on a permanent fix.
What should I do if I'm affected?
If you are experiencing channel streaming issues, Freely advises performing a factory reset on your device. This should restore access to affected channels.
Please note that while a permanent solution is being developed, there is a possibility the issue could reoccur if:
You use the Restart feature on a channel, or
You launch content through a player app
Freely channels can still be accessed directly through the TV Guide.
Latest Updates
Customers are encouraged to check Freely's support page for the latest information and guidance:
Freely Help: Channel streaming error ETV6056 / black screen issuesWe appreciate your patience while Freely works to fully resolve this issue and will continue to provide updates as more information becomes available.
WightFibre - Network Status Page
WightFibre TV experiencing degraded performance
⚠️ WFTV - Freely Channel Streaming Issue Update
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No known issues
No known issues
Degraded performance
Show notice history