Residential landline service issue - Incident details - WightFibre Network Status

Residential landline service issue

Resolved

Degraded performance

Started 24 days agoSeptember 25, 2026Lasted 34 minutesSeptember 25, 20268:158:49 AMUTC

Affected

Telephony

All Home Phone areas

Business Telephony Platforms

Updates

Resolved
September 25, 2026 at 8:49 AMUTC
Resolved
September 25, 2026 at 8:49 AMUTC
The issue affecting some residential landline services has now been resolved.
Following overnight investigation and changes to our voice platform, our engineers identified a problem that was impacting some inbound calls from an external telecommunications provider. The changes have since been reversed, and normal service has been restored.
We will continue to monitor the service closely to ensure stability.
We would like to apologise for any inconvenience caused and thank affected customers for their patience while we worked to resolve the issue.

The WightFibre Team
Investigating
September 25, 2026 at 8:15 AMUTC
Investigating
September 25, 2026 at 8:15 AMUTC
We are aware of an issue currently affecting some residential landline services, which may result in intermittent call connectivity. Customers may experience occasional difficulties making or receiving calls.
Our technical teams are actively investigating the cause of the issue and working to restore normal service as quickly as possible.
We apologise for any inconvenience this may cause and will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

The WightFibre Team.