As part of our ongoing work to maintain the WightFibre network, we’ll be carrying out planned network maintenance on Wednesday 21 October 2026 between 8:00pm and 12:00am.

The work forms part of routine maintenance to help keep our systems secure and reliable. No customer downtime is expected during this maintenance window.

Thank you for your understanding while we carry out this essential maintenance.

The WightFibre Team.

As part of our ongoing work to maintain the WightFibre network, we’ll be carrying out planned maintenance.

Planned network maintenance will take place between 11:59pm on Tuesday 20 October and 6:00am on Wednesday 21 October 2026.

Customers may experience a brief service interruption of less than 30 seconds during this period.

Thank you for your patience and understanding.

The WightFibre team

We will be carrying out planned maintenance to our telephone platform between 11:59 pm on Tuesday 20 October and 12:00 am on Wednesday 21 October.

During this maintenance, customers may experience a brief interruption to telephone services, which is expected to last less than five minutes.

The work has been scheduled overnight to minimise disruption, and services should return to normal once the maintenance is completed.

We apologise for any inconvenience and thank you for your understanding.

The WightFibre Team

We will be carrying out planned maintenance to our Business Voice platform between 11:59pm on Monday 19 October and 2:00am on Tuesday 20 October 2026.

The work is designed to improve the security of our Business Voice platform by restricting access from non-UK internet connections.

Who may be affected?

Most UK-based customers are not expected to be affected. However, the following customers or services may experience issues during or following the maintenance:

• Business Voice customers working outside the UK, including those using a softphone, mobile SIP client or remote handset.

• Customers connected through a non-UK VPN, where the internet connection appears to originate outside the UK.

• Hosted Business Voice administrators accessing the platform from outside the UK.

• Customers using SIP trunks, integrations or third-party services where connections to WightFibre originate from outside the UK.

Affected users may be unable to register their Business Voice service, make or receive calls, or access relevant Business Voice services while connecting from a non-UK internet connection.

We apologise for any inconvenience this planned work may cause and thank you for your understanding.

The WightFibre team

As part of ongoing work to improve the WightFibre network, We’ll be carrying out planned network maintenance on Friday 16 October 2026 between 9:30am and 10:30am as part of ongoing improvements to our network.

During this maintenance window, some customers may experience a brief interruption to their service of approximately 5–10 minutes.

We apologise for any inconvenience and thank you for your patience while we complete this work.

The WightFibre Team.

Planned Maintenance Notification

Service Impact: No Customer Impact Expected

We would like to inform customers of planned network maintenance taking place on Monday 28 September 2026 between 08:00 and 10:00.

As part of ongoing improvements and housekeeping within our network, we will be decommissioning a number of legacy systems and network connections that are no longer required following the migration of services to our Full Fibre network.

What does this mean for customers?

• No service disruption is expected.

• All affected services have already been migrated to our Full Fibre platform.

• The work carries a low risk and is not expected to affect customer connectivity.

Our engineers will monitor the activity throughout the maintenance window to ensure everything proceeds as planned.

We apologise for any concern this notification may cause and thank you for your understanding.

The WightFibre Team

As part of our ongoing commitment to providing a reliable and resilient service, we will be carrying out essential maintenance on equipment that supports services in the Ryde area. This work involves upgrading and moving key systems to a newer platform to improve long-term stability and performance. 🚀

During the maintenance window, some customers may experience brief interruptions to service, reduced service availability, or slower performance while the work is completed. Our engineers will be closely monitoring the process throughout to minimise disruption and ensure services are restored as quickly as possible. 👨‍🔧✨

The work has been carefully planned, and full contingency measures are in place should any unexpected issues arise.

Customers in the affected area may notice intermittent service disruption during this period.

Thank you for your patience and understanding while we carry out this important work.

Best Regards,
WightFibre Customer Service Team

We will be carrying out planned maintenance on our voice network infrastructure to ensure our systems remain secure, supported, and reliable for the future.

No interruption to voice services is expected; however, services will be considered at risk during the maintenance window while these upgrades are completed.

Our engineers will be actively monitoring our voice network throughout the maintenance period and have contingency measures in place should any issues arise.

We apologise for any inconvenience and will provide a further update once the maintenance has been completed

We will be carrying out planned maintenance on our network management systems during a scheduled maintenance window.

This work is being completed to support the introduction of new network equipment and to ensure continued service reliability. While no disruption to customer services is anticipated, services will be considered at risk during the maintenance period whilst system updates are applied.

Our engineers will closely monitor all systems throughout the maintenance window and have contingency plans in place should any issues arise.

We apologise for any inconvenience and thank you for your patience while we complete this important work.

As part of our ongoing commitment to providing a reliable and secure service, our engineers will be carrying out essential upgrades to a number of systems that support our broadband network.

These upgrades are designed to keep our infrastructure up to date and improve long-term stability and support. While no service interruption is expected, there is a small risk that some customers could experience a brief loss of connectivity while the work is completed.

Our engineers will be closely monitoring the upgrade throughout the maintenance window and will work to restore service immediately should any unexpected issues occur. 👨‍🔧

The work will be carried out overnight to minimise any potential disruption to customers.

Thank you for your patience and understanding whilst we carry out this important work.

Best Regards,
WightFibre Customer Service Team