We are currently aware of an issue affecting our telephony platform, which means some businesses may be temporarily unable to make or receive calls.

Our network engineers are actively investigating the problem as a priority and working to restore full service as quickly as possible. 🧑‍🔧

We understand how important your phone service is for your day‑to‑day operations and sincerely apologise for any disruption this may be causing.

Updates will be provided as soon as more information becomes available.

Thank you for your patience and understanding while we work to resolve this issue.

Best Regards,
WightFibre Customer Service Team

We are currently aware of a service outage affecting the Apse Heath area and are actively investigating the issue. Our Networks team is working to resolve this as quickly as possible, and we will provide further updates as soon as more information becomes available. Please accept our sincere apologies for any inconvenience caused, and we thank you for your patience. Best wishes, Customer Service Team

We are currently aware of an issue affecting one of our network cabinets following a car accident. Our engineering team is on their way to site to investigate and assess the situation further.

We are currently aware of an issue affecting services where some equipment may appear offline or not respond as expected. Our technical teams are actively investigating and are working closely with our service partner to identify the cause and restore everything back to normal as quickly as possible. During this time, some customers may notice intermittent service behaviour. We apologise for any inconvenience this may cause and want to reassure you that resolving this issue is our priority. Thank you for your patience and understanding while we work to resolve this issue. Best Regards, WightFibre Customer Service Team

We are currently investigating an unexpected issue affecting our network in the Godshill area. As a result, some customers connected in this location may be experiencing a loss of service at the moment. Our engineers are actively working to identify the cause and restore services as quickly and safely as possible. We understand how disruptive this can be and want to reassure you that resolving this issue is our top priority. 🧑‍🔧🔍 No action is needed from you at this time. Your service will return automatically once the issue has been resolved. We will continue to monitor the situation closely and provide updates as soon as more information becomes available. Thank you for your patience and understanding while we work to restore your service. Best Regards, WightFibre Customer Service Team

We’re currently aware that some customers may be experiencing issues with their service. Our engineers are investigating the cause and are working to restore full service as quickly as possible. At this time, we are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for bearing with us while we look into this. Time and Date of Issue: 📅 Thursday, 30 April 2026 ⏰ 21:14 Thank you for your patience and understanding while we investigate this issue. Best Regards, WightFibre Customer Service Team Service Update – Issue Resolved ✅ The service issue affecting some customers earlier today has now been resolved. Our teams identified the problem and took steps to restore normal service as quickly as possible. We will continue to monitor the network to ensure everything remains stable. No further action is required from customers. Time and Date of Resolution: 📅 Thursday, 30 April 2026 ⏰ 21:46 Thank you for your patience and understanding while we resolved this issue. Best Regards, WightFibre Customer Service Team

We’re aware of a service issue currently affecting some customers in the Newport area. Our network engineers are actively investigating the problem and working as quickly as possible to identify the cause and restore services. During this time, you may notice a loss of connection. We understand how disruptive this can be and want to reassure you that resolving this issue is our top priority. Our teams are monitoring the situation closely and will provide updates as soon as more information is available. 🧑‍🔧🔍 Thank you for your patience and understanding while we work to resolve this issue as quickly as possible. Best Regards, WightFibre Customer Service Team

We’re currently investigating a service issue affecting part of our network. Our monitoring systems have identified a fault with some equipment, and restarting it has not restored service. An engineer is already on the way to replace the affected equipment and restore services as quickly as possible. While this work is carried out, some customers may experience a temporary loss of service or intermittent connectivity. Our team is actively working on the issue and will continue to monitor the network closely until everything is back to normal. 👷‍♂️🔧