As part of our ongoing commitment to providing a reliable and secure service, our engineers will be carrying out essential upgrades to a number of systems that support our broadband network.

These upgrades are designed to keep our infrastructure up to date and improve long-term stability and support. While no service interruption is expected, there is a small risk that some customers could experience a brief loss of connectivity while the work is completed.

Our engineers will be closely monitoring the upgrade throughout the maintenance window and will work to restore service immediately should any unexpected issues occur. 👨‍🔧

The work will be carried out overnight to minimise any potential disruption to customers.

Thank you for your patience and understanding whilst we carry out this important work.

Best Regards,
WightFibre Customer Service Team

As part of our ongoing commitment to providing a reliable and resilient service, we will be carrying out essential maintenance on one of our core voice service platforms.

During this work, services will be temporarily routed through an alternative platform while we increase system storage capacity and perform routine checks. This helps ensure continued stability and reliable performance for our customers.

🚦 We do not expect any interruption to customer services, and all traffic will be managed through our backup platform throughout the maintenance window. However, as this work involves critical infrastructure, services will be considered at risk during this period.

Our engineers will be closely monitoring the platform before, during, and after the maintenance to ensure everything operates as expected and to minimise any potential impact. 👨‍🔧✅

Time and Date of Scheduled Works

📅 Tuesday, 11 August 2026
⏰ 8:00 PM – 10:00 PM

This maintenance has been scheduled during the evening to reduce any potential inconvenience to customers.

Thank you for your patience and understanding whilst we carry out this important work.

Best Regards,
WightFibre Customer Service Team

We would like to inform you of planned network maintenance that will take place during the following window to increase network capacity and resilience. During this time, you may experience a temporary interruption to your service.

📅 Date: Tuesday, 4th August 2026
⏰ Time: Approximately 11:59pm – 04:00am

Our engineers will be working to complete the maintenance as quickly as possible and minimise disruption.

Thank you for your patience and understanding while we carry out this work.

WightFibre Customer Service Team 

As part of our ongoing improvements to keep your service fast, reliable, and future‑ready, we will be carrying out essential network upgrade work.
This upgrade will move part of our infrastructure onto a more modern platform, helping to improve resilience and performance going forward.

During the maintenance window, a small number of customers may briefly experience interruptions to their service while the upgrade is completed.
Any disruption is expected to be minimal, and our engineers will be closely monitoring everything throughout to ensure a smooth transition. 🧑‍🔧✨

No action is required from you, and your service should return to normal automatically once the work is complete.

We have planned this work carefully and will be working to keep any impact as short as possible during this time.

Thank you for your patience and understanding while we carry out these important improvements.

Best Regards,
WightFibre Customer Service Team

To help maintain a fast and reliable service for all customers, we’ll be carrying out important upgrades to our full‑fibre network.

As part of this work, we’re increasing overall network capacity to ensure continued performance and resilience, even during periods of high demand.

When is this happening?

• Start: Tuesday 30 June 2026 at 11:59 PM

• End: Wednesday 1 July 2026 at 4:00 AM
  
  What impact can I expect?
  During this maintenance window, a portion of network traffic will be briefly re-routed. This may result in a short interruption lasting up to one minute for some customers.

• What are we doing to minimise disruption?
  We’ve carefully prepared and tested these upgrades in advance to ensure everything runs smoothly, and to keep any disruption as short as possible.
  
  Many thanks, The WightFibre Team.

We’re carrying out planned work on part of our network to help improve the reliability of our voice services on 23 June, between 7:00am and 6:00pm.

During this time, there is a small risk that some voice services may be briefly affected while we make changes and complete testing. Most customers should not notice any disruption, and any impact is expected to be minimal.

Our teams will be closely monitoring the work throughout to ensure everything runs smoothly and services are operating as expected.

We appreciate your patience while we carry out these improvements.

The WightFibre Team

As part of our ongoing commitment to improving the reliability of our network, we will be carrying out essential upgrade work at one of our core service locations.

This improvement will strengthen our network resilience and help ensure a more stable and dependable service for customers in the Cowes and surrounding areas. 🌐✨

While the work is being completed, some customers may notice a very brief interruption to their connection as systems automatically adjust. This should only last a short moment, and your service will reconnect on its own. No action is required from you.

Our engineers will be closely monitoring the work throughout to make sure everything runs smoothly and safely. 🧑‍🔧

We’ve scheduled this work overnight to minimise any disruption, and any impact is expected to be minimal and short‑lived.

Thank you for your patience and understanding while we carry out these important improvements.

Best Regards,
WightFibre Customer Service Team